Duration: 10 Weeks • Tools: Figma, Dovetail, Notion, Linear • Team: 1 PM + 5 FE + 4 BE + Myself
Problem
As a growth stage start-up, Verkada launched 4 new product lines in quick succession between 2021 and 2022 in addition to its 2 flagship products. Each team built their products independently to launch and scale fast, resulting in an inconsistent UI and a fragmented experience for common features for our customers. The Sales, Product and Solutions Engineers teams heard frequent complaints about alerts.
Cross-Product UI Audit (Old UI)
Inconsistent UI page layouts, frameworks and components
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No single chronological feed of all alerts
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Undiscoverable and different entry points for each product
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No central place to see who is getting what alerts
No central place to see who is getting what alerts
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Project Goals
Design a simple, unified cross-product alert system where a user can create, view and manage alerts.
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Types of Event Detections by Devices
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Customer Interviews to Map User Task-flows
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Proposed User Journey
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Blockframes, Sketches, Concepts
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Wireframes – Explorations
Inbox Navigation Side Panel
Alert Set-up and Inbox Layout
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Visual Design
Events pages for each product + Empty state
Alert Set-up : Phase 1
Components and states
🎯 The unified alert system reduced support tickets for alerts by 53% in the first 60 days of release.